Bill Lea Service is proud to be an authorized American Standard Customer Care Dealer.
American Standard Heating & Air Conditioning is the industry leader in HVAC systems. Known for reliability, sustainability, air quality, and customer care, they take great pride in providing top-notch customer service.
The Customer Care program is made up of handpicked dealers who are ready to listen, evaluate, and find solutions that work smarter for you and your home.
Customer Care Dealer Advantage
Not just any HVAC representative can wear the American Standard Customer Care Dealer badge. This recognition must be proven through a commitment to service and properly trained staff. If you are working with a Customer Care Dealer, you can feel confident knowing they have a commitment to the following:
Product Knowledge Experts:
Customer Care Dealers are up-to-date on the latest technology and products, so they are able to provide recommendations for maximum efficiency and comfort to best meet your needs. Staff training is a top priority.
Commitment to Customer Service:
Providing excellent customer service is critical, and Customer Care Specialists are committed to listening to your needs and responding quickly and appropriately. Efficient Climate guarantees a 100% customer satisfaction.
The Customer Care program prides itself on providing great customer experiences, and are always looking for ways to improve. It welcomes feedback and provides a homeowner satisfaction survey to learn and maintain this satisfaction.